Do you know how many people I show to their seats every day? I barely am acknowledged, much less do customers look at me. I take pride in my crisp black slacks and white blouse with a tie tied and dangling just right. As hostesses London, we are overlooked. They are only a means to a menu and a booth. But I am the one to greet customers with a welcoming smile and a pile of menus I wiped down.
Merely being seen makes our day instead of being the go to between the door and the meal. We keep up with capacity; we answer questions, and when customers get impatient in their waiting, it is the point of contact that catches the flack.
The next time you walk into a restaurant and the host ushers you to your table with a smile, return that salutation. You’ve likely made her shift a whole lot easier.